General terms and conditions
Before confirming a reservation, we
recommend that you read the following terms and conditions carefully.
ViVi Holiday Homes SL is a company
registered in Spain under number B93728483, operating commercially under the
name "ViVi Homes", hereinafter referred to as "the
company".
Prices
Prices displayed on the website of 'the
company' are per person, per apartment, and per night, unless otherwise
indicated. All prices are in Euro's unless stated otherwise. Prices include all
applicable taxes. Prices are subject to change at any time without affecting
existing reservations, except for any changes to statutory or regulatory taxes
imposed by the competent authorities. Prices include full cleaning of the
property before and after the arrival and departure of each guest, maintenance
of the property, cost of water, electricity, gas, and internet, customer service
during office hours.
In case of an emergency, you can contact us
24 hours a day by calling +34 951 128 003.
Extras such as parking, cleaning, cots,
high chair etc. are available at extra cost.
Conditions of the reservation process
After you have made a reservation for one
of our accommodations, you will receive a written confirmation with the dates
and prices of the accommodation you have booked, the payment conditions and any
extra services you may have booked. You will receive a confirmation explaining
how to get to the accommodation where one of our staff will be waiting for you
to give you the keys to the accommodation, show you around and answer any questions
you may have.
Payment methods and booking fees
To make a reservation, you must pay the
non-refundable booking fee to book the accommodation. Payment of these booking
fees will formalize your contractual relationship with ViVi Holiday Homes SL
(ViVi Homes).
Terms of payment:
- The booking fee corresponds to 30% of the total booking price, depending on the accommodation. It will be
debited to you immediately after booking.
- Once paid, these booking fees
are not refundable (see our cancellation policy).
- The remaining balance must be credited to our bank account within 30 days of arrival to confirm the reservation. In the event that your arrival date is within 30 days, the full amount of the rental will be deducted at the time of confirmation. Please
contact us if you need special payment conditions.
- If you reserved your apartment
or property through a third-party provider (e.g., Airbnb, Booking.com,
HomeAway, etc.), please note that You are bound by the terms and conditions of
that third party provider, whether for payment, reservation, or cancellation.
Change of Reservation
Generally, we cannot change a reservation
after it is confirmed. However, if you wish to change any aspect of a
reservation, please let us know as soon as possible by contacting us by email:
info@vivi-homes.com.
We will do our best to help where we can.
Cancellation policy
Cancellations must be made in writing to
info@vivi-homes.com.
The following cancellation fees apply:
- More than 30 days before
arrival: Loss of booking fee
- 29 - 8 days before arrival:
50% of the total rental price
- 7 days or less before arrival:
100% of the total rental price
If, due to circumstances, the apartment is not available for occupancy, 'the company'
reserves the right to move you to an alternative accommodation with similar
characteristics at no extra cost. If for any reason we are unable to relocate
you or provide you with alternative accommodation, 'the company' reserves the
right to relocate you at no extra cost. If ‘the company’ is unable to find a
substitute location, the reservation will be cancelled and a full refund will
be made. However, if a reservation is cancelled due to causes attributable to are
to the guest or his personal circumstances, the reservation fee will not be
refunded
Access to the accommodation / Check-in
Check-in and check-out times may vary
depending on the accommodation, but as a general rule, the check-in time is
from 3:00 p.m. on the first day on your booking confirmation, regardless of the
arrival time in Malága.
We do our utmost to reduce waiting times.
In cases where the accommodation is available before the indicated time, we
will try to let you in earlier. If you experience a change in travel plans or
arrival time in Malaga or have an unexpected event that prevents you from
arriving at your accommodation at the agreed time, please let us know as soon
as possible to arrange a new time.
We kindly ask you to inform us upon
arrival at Malaga airport, or 30 minutes before arrival at the apartment, so we
can make sure we are there to welcome you. In case you cannot contact your
designated contact person, please contact our emergency number: +34 951 128
003.
Contract and registration
Upon arrival you must sign a rental
agreement with the owner or someone (commissioned) by ViVi Homes of the
property, as well as the legal documentation for the local authorities, which
is a police registration form including surname, first name and passport
details. This procedure is mandatory for guests over 15 years old, in
accordance with current Spanish law. Any guest who refuses to do so will not be
granted access to the property without this procedure.
Later arrival
Please note that the following late
arrival fees apply for check-in outside office hours: €25 for check-in from
20:00 to 24:00 and €35 for check-in after midnight. This amount must be paid in
cash on arrival.
Departure from the accommodation / Check out
In general, check-out and return of the
keys takes place before 11:00 am on the last day indicated on your booking
confirmation. Please ensure that all sets of keys received on arrival are
returned to your contact person. Upon request and always subject to
availability, the departure time can be extended. For example, if you need
extra time in the apartment due to a late flight, we will
do our best to accommodate your request, provided the apartment is not occupied
and/or cleaned
Cleaning and linen
Full cleaning is provided before and after
the departure of new guests. Weekly cleaning is not included during longer
stays, i.e. 2 weeks or longer stays, but extra cleaning can always be organized
at extra cost.
Thorough final cleaning is included in the
price, but we kindly ask our guests to leave the property in tidy conditions,
dispose of waste and clean dirty dishes as a courtesy to our cleaners and
future guests.
Please note that we offer a large
(140x70cm) towel and a medium (100x50cm) towel per person. Should you need more
linen during your stay, we can arrange this for a small extra charge.
Special requests
Our goal is to meet the needs of our
guests. Please contact us if you require additional service or a special
request. We will do everything we can to make your stay as pleasant as
possible.
People with reduced mobility
A limited number of accommodations in our
portfolio have easy access and may be suitable for special needs. If you need
more information, please contact us before booking and we will be happy to help
you.
Number of guests
The maximum number of guests allowed in an
apartment is stated in the descriptions of each accommodation. For both health
and safety reasons it is not allowed to use the accommodation for a number of
guests higher than what is stated on the booking confirmation. Failure to
comply with this rule may constitute grounds for termination of the contract by
'the Company' and reserves the right, if deemed necessary, to expel guests not
confirmed in the original booking.
Behaviour
At ViVi Homes we want our guests to enjoy
their stay. We ask everyone to maintain respectful and social behaviour, both
in the house and with the neighbours. Please keep in mind that while you may be
on holiday, you will be staying in a private property surrounded by locals. If
for any reason there is a complaint, claim or complaint from neighbours or by
the appropriate authority for the behaviour of one or more guests, you may be
asked to leave the property and there will be no refund. In addition, any
damage or breakage will be deducted from the deposit. Please keep in mind that
most communities in Spain have their own rules that guests must abide by.
In general, we ask you to not do the following
- Damage furniture or property.
- Make noise after 21:00 in the
apartment, on the terrace, or in the common areas.
- Disturb neighbours when
opening/closing doors, carrying suitcases, etc.
- Have parties or loud parties
in the apartment.
- Organize illegal activities on
the premises.
- Smoke in the property. (Violating this rule results in a fine of €250,-)
- Bring pets into the property.
- Use a charcoal grill.
Keep in mind that
- The owner of the accommodation
(or ViVi Homes on behalf of the owner) reserves the right to remove the
guest(s) without refund if the property rules are not followed.
- ViVi Homes cannot be held
responsible in case of theft or accident in the property.
- ViVi Homes cannot be held
responsible for noise generated by urban works, road works, alterations or
construction of new buildings and other nuisance caused by external factors.
- ViVi Homes cannot be held
responsible in case a specific property is not suitable for occupation due to
violence, major, acts of God, etc..
- Some apartments or features
may be changed, replaced or removed at any time without prior notice.
Pets
Please note that pets are not allowed in
our accommodations.
If you are travelling with a guide dog
(e.g. visually impaired, police dogs etc.), please contact us before booking so
that we can find suitable accommodation for you.
Complaints
If you have a complaint during your stay,
please let us know as soon as possible so we can resolve it immediately.
The company will not accept any claims
made after your stay. We will always do everything in our power to resolve any
complaint that may arise as efficiently as possible. Please note that an
official Andalusian government complaint form is available upon request.
Guarantee deposit
A deposit is required. The deposit will be
refunded upon departure, provided that during the inspection no abnormality,
breakage or defect is found in the property, furniture, appliances and other
elements. If this is found, these will be deducted from the refund of the
deposit. We reserve the right to use all or part of the deposit to cover the
cost of any repairs or replacements we have had to undertake. The deposit
varies from property to property, but is generally between €300 and
€1,000.
Changes of accommodation
Changes to the booked accommodation in
case of force majeure, act of God, maintenance problem, etc., the company
reserves the right to change the allocated accommodation for another of
equivalent or higher level than the amount you have booked, with your approval,
or proceed to reimburse the full cost of the reservation.
Responsibility
- 'The Company' takes no
responsibility for lost or misplaced luggage, theft, damage or accidents not
related to the management of 'the Company' itself. - The guest agrees to make
good use of the rented accommodation, thereby exempting 'the company' from any
liability; the guest may be responsible for damage caused intentionally or
otherwise by improper use of the accommodation.
- The Company' reserves the
right to update any of these terms at any time if required in accordance with
the activity of 'the Company'.
- Protection of users' personal
data by ViVi Holiday Homes S.L. is in accordance with the Spanish Law 15/1999
on the protection of personal data, we inform you that your details are kept in
the file for which 'the company' is responsible, the purpose of which is to
manage the property.
- It is also used, and provided
that the customer has been listed, to report related services, offers and
marketing campaigns.
- The online booking of user
services is voluntary with the provision of personal data (henceforth 'personal
data') whose sole purpose is to complete the booking.
- The data performed by the
payment card company, in a payment gateway belonging to the bank with which it
has subscribed to this service company or done in a secure environment, in
which case 'the company' will not know such data.
- Customers may exercise the
rights of access, opposition, rectification and deletion of data by writing to
the company, ViVi Holiday Homes S.L., Calle Francisco Cano 9, 29640 Fuengirola
(Málaga, Spain). The company' guarantees that it has taken appropriate security
measures in its facilities, systems and files. It also guarantees the
confidentiality of 'personal data', but discloses to the competent authorities
'personal data' and other information in its possession or accessible through
its systems and is required under the laws and regulations applicable to this
case.
- System users online
reservation guarantee and, in any case, the veracity, accuracy, validity and the authenticity of the 'personal data', and adhere to keep 'the company'
informed.
Applicable law and jurisdiction
- These terms and conditions
and/or general terms and conditions are governed by Spanish law.
- ViVi Homes and users to resolve
any dispute that may arise regarding their validity, execution or termination,
in whole or in part, are submitted, expressly waiving their own jurisdiction or
others that may, where appropriate, be applied to the jurisdiction of the
courts of the city of Malaga.
- This contract constitutes the
full and complete agreement between ViVi Holiday Homes S.L. and the user, and
replaces all previous commitments, representations or agreements, written or
oral, that may have previously existed between them.
Company Info
VIVI HOLIDAY HOMES
B93728483
Calle Francisco Cano 9,
29640 Fuengirola (Málaga) Spain
+34 95 11 28 003
info@vivi-homes.com
7 Days per week from 9.00h - 21.00h
© ViVi Holiday Homes S.L. 2020