Privacy policy

Privacy policy
Legal notice
Updated: January 21st, 2022

In compliance with article 10 of Spanish Law 34/2002, of July 11, services of the Information Society and Electronic Commerce (LSSICE) and GDPR or the European Parlement Regulation (EU) 2016/679 the identifying details of the company are set out below.

Company name: VIVI HOLIDAY HOMES S.L. (doing business as ViVi Homes)

NIF: B93728483

Registered office: Calle Almendralejo de Jarales 5, 29649 Sitio de Calahonda, Málaga, Spain
E-mail: info@vivi-homes.com
Phone: (+34) 95 11 28 003

For what purposes do we use your personal information?
We will use the information you provide us to:

•  Provide our services to you, including displaying your reviews and providing access to your profile and our website
•  Contact you about a reservation made
•  Pass on your reservation details to the host who manages your reservation
•  Identify you as a registered user if you have made a reservation with us when you log in to the website and revisit the website.
•  Improve our website and services
•  Respond to your questions and provide related customer service
•  Send a message to an owner regarding an apartment that you had reviewed through the website
•  Contact external services, such as airport transport companies, on your behalf, to arrange the requested services
•  Inviting you to book again with ViVi Homes in the future
•  Send our newsletters or special offers
•  Participate in various internal business purposes, such as data analysis, audits, fraud monitoring, and prevention, developing new products and services, improving or adapting the website or our services, identifying usage trends, determining the effectiveness of our promotional campaigns, and conducting and expanding our business activities.
•  Comply with legal requirements and legal procedures, requests from public and governmental authorities, relevant industry standards and our internal policies
•  Maintain our Terms and Conditions
•  Protect our activities or those of one of our service providers
•  Protect our rights, as well as the privacy, security, or property and/or those of our affiliates, you, or others
•  Allow us to pursue available remedies or limit any damage we may suffer

All reservations are made using a vacation rental management system (VRMS) of ViVi Holiday Homes S.L. with tax number NIF: B93728483 and physical address of Calle Francisco Cano 9, 29640 Fuengirola, Málaga, Spain. Because all bookings are secured through this software system, your personal data provided to ViVi Homes will be stored on their servers at the time of booking.

Card payments are processed via the processing service offered by Mollie B.V., a company based in the Netherlands with offices at Keizersgracht 313, Amsterdam. If you have made a card payment for your reservation in order to exercise your rights, please contact the data protection officer at dpo@mollie.com.

In the event that you are currently subscribed to receive our newsletter or offers, certain personal data may be transferred to our partner, The Rocket Science Group, LLC 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA, who uses MailChimp, the service we use to manage the transmission of our customer communications. Although they do not have access to your information, it is hosted on their platform and as a matter of transparency, we disclose this information.

If at any time we use the information in other ways, we will provide specific notice at the time of collection and give you the opportunity to opt-in specifically for these purposes in advance.

Identification data: in accordance with reporting obligations contained in Article 10 of Act 34/2002 of 11 July Services Information Society and Electronic Commerce, the following data will be displayed: The company that owns is VIVI HOLIDAY HOMES S.L., (hereinafter referred to as 'the company'), incorporated for this purpose in Jacinto Benavente, 23 - 29601 Marbella (Málaga), Spain with tax identification number B93728483 registered in the Commercial Register of Malaga, Spain. Contact e-mail: info@vivi-homes.com
Users: The access to and/or use of the website of this company indicates the condition of USER, who accepts this access and/or use of the General Conditions of Use mentioned here. The above conditions apply regardless of the General Terms and Conditions that are enforceable in their case.

Use of the website: www.vivi-homes.com provides access to multiple information, services, programs or data (hereinafter "Content") on the internet of the company or its licensors to which the user has access. The user accepts responsibility for the use of the website. This responsibility extends to the record required to access certain services or content. The registration of the USER is responsible for providing real and legitimate information. As a result of this registration, the USER may provide a password to be responsible, undertake to use it carefully and confidentially. USER agrees to make appropriate use of content and services (such as chat services, discussion forums or newsgroups) offered by the company through its website and of an explanatory but not limited nature, and refuses to use them for (I) illegal activities, illegal or contrary to good faith and public order; (II) content or propaganda of a racist, xenophobic, pornographic, illegal, apologizing for terrorism or against human rights; (III) damage the physical and logical systems of the Company, its suppliers or third parties, introduce or distribute computer viruses or any other hardware or software that may cause the aforementioned damage; (IV) attempt to access and, where appropriate, use other users' email accounts and modify or manipulate their messages. The company reserves the right to remove comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, that violate youth or youth, order or public safety, or that in its opinion are not suitable for publication. In any case, the company is not responsible for the opinions of users through forums, chats or other means of participation.

Data protection
The company complies with the directives of the Organic Law 15/1999 13 December on the protection of personal data, Royal Decree 1720/2007 21 December approving the regulations implementing the approved Organic Law and other regulations at all times, and strives for the correct use and processing of personal user data. To do this, together with any form of collection of personal data in those services that you may request from the company, we will inform the user of the existence and acceptance of the conditions for processing their data in any case, with the responsibility of the file created, the address of the opportunity to exercise their right of access, rectification, cancellation or opposition, the purpose of processing and data communication to third parties, if applicable. The company also states that it complies with Law 34/2002 of 11 July, Services Information Society and Electronic Commerce and has at all times requested permission for the processing of their commercial e-mail.

Intellectual and Industrial Property
The company itself or as an assignee owns all intellectual and industrial property of their website, as well as the elements contained therein (not limited to, images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of materials, computer programs necessary for its operation, access and use, etc.), property of the company or its licensors. All rights reserved. In accordance with the provisions of Articles 8 and 32.1, second paragraph, of the Copyright Act, reproduction, distribution and public communication are expressly prohibited, including all means that make the content of this website available, in whole or in part, for commercial purposes, in any form or by any technical means, without the company's consent. The USER agrees to respect the intellectual property rights of the company. Viewing the website elements and even printing, copying and storing them on the hard disk of your computer or other supplied hardware is exclusively and exclusively, support for personal and private use. The USER may not remove, modify, or tamper with any security equipment or system installed on the Company's pages.

Exclusion of Warranties and Liability
Under no circumstances shall the company be liable for damages of any kind that may lead to, but are not limited to, errors or omissions in the content, lack of availability of the website or transmission of virus or malware programs in the content, despite all necessary technological measures to prevent this.

Modifications
The company reserves the right to make changes to its website that we deem appropriate without prior notice. We may modify, remove or add content and services that are offered in the same way as they are presented or posted on the website.

Links
In the event that the company provides links or hyperlinks to other Internet sites, the company exercises no control over such sites and content. Under no circumstances can the company be held liable for the content of a link to another website, nor can it guarantee the technical availability, quality, reliability, accuracy, completeness, completeness, validity or constitution of the material or information contained in such hyperlinks or other Internet sites. Similarly, the inclusion of such external links does not imply any association, merger or partnership with the affiliated entities. Exclusion right The company reserves the right to refuse or withdraw access to the website and/or the services offered without prior notice, alone or by a third party, to those users who violate these Terms of Use.

General Information
The Company will prosecute the violation of these terms and conditions and any improper use of its website, carrying out all civil and criminal actions under the law.

Modification of these Terms and Conditions and Duration
The company may at any time change the terms and conditions mentioned herein, which will be duly published herein. The validity of these terms and conditions depends on their exposure and is valid until amended by other duly published terms and conditions.

Protection of Users' Personal Data
In accordance with Law 15/1999 on the protection of personal data, the Customer is informed of the inclusion of his data in a file responsible for VIVI HOLIDAY HOMES S.L. (hereinafter the Company) for the purpose of managing the Customer's property. It will also be used, and subject to the customer's knowledge, to report related services, offers and marketing campaigns. The user's online reservation services are the voluntary provision of personal data (henceforth Personal Data), which are intended solely to supplement the reservation. The data card or executed in a payment gateway belonging to the bank with which it subscribes to this service company or in a secure environment, in which case the Company will not know these data. The customer may exercise the rights of access, opposition, rectification and deletion of data by writing to the Company, C/Jacinto Benavente, 23 - 29601 Marbella (Málaga), Spain. The Company warrants that it has taken appropriate security measures in its facilities, systems and files. It also guarantees the confidentiality of personal data, but discloses to the competent authorities Personal data and other information in its possession or accessible through its systems if required by applicable laws and regulations. System users of online bookings guarantee and respond in any case to the veracity, accuracy, validity and authenticity of personal data, and undertake to keep them up to date.

Applicable Law and Jurisdiction
These terms and conditions and/or general terms and conditions are governed by Spanish law. VIVI HOLIDAY HOMES S.L. and users to submit any dispute that may arise regarding their validity, execution, execution or termination, in whole or in part, expressly waiving their own jurisdiction or any other that may be applicable, if any, to the jurisdiction of the Courts of the City of Málaga. This contract constitutes the entire agreement between VIVI HOLIDAY HOMES S.L. and the user and supersedes any and all previous agreements, promises, representations or understandings, whether written or oral, that have previously existed between them.