Allgemeine Bedingungen

Allgemeine Bedingungen

Bevor Sie eine Reservierung bestätigen, empfehlen wir Ihnen, die folgenden Allgemeinen Geschäftsbedingungen sorgfältig zu lesen. ViVi Holiday Homes SL ist eine in Spanien eingetragene Gesellschaft mit der Nummer B93728483 und betreibt ihre Geschäftstätigkeit unter dem Namen “ViVi Homes”, im Folgenden “die Gesellschaft” genannt.”

Preise

Die Preise auf der “Website des Unternehmens” gelten pro Person, pro Apartment und pro Nacht, sofern nicht anders angegeben. Alle Preise verstehen sich in Euro und enthalten alle anfallenden Steuern. Die Preise können jederzeit geändert werden, ohne Auswirkungen auf bestehende Reservierungen, außer bei Änderungen der gesetzlichen oder behördlichen Steuern, die von den zuständigen Behörden erhoben werden. Die Preise beinhalten die vollständige Reinigung der Unterkunft vor und nach der An- und Abreise jedes Gastes sowie die Instandhaltung der Unterkunft, Wasser-, Strom-, Gas- und Internetkosten sowie den Kundenservice während der Bürozeiten. In Notfällen können Sie uns rund um die Uhr unter der Telefonnummer +34 951 128 003 erreichen. Zusätzliche Leistungen wie Parkplatz, Reinigung, Kinderbetten, Hochstühle usw. sind gegen Aufpreis erhältlich.

Bedingungen des Buchungsprozesses

Sobald Sie eine Reservierung für eine unserer Unterkünfte abgeschlossen haben, erhalten Sie eine schriftliche Bestätigung mit den Daten und Preisen der gebuchten Unterkunft, den Zahlungsbedingungen sowie allen zusätzlichen Dienstleistungen, die Sie gebucht haben. Sie erhalten Anweisungen zur Anreise zur Unterkunft, wo ein Mitarbeiter unserer Mitarbeiter Sie abholen und Ihnen die Schlüssel übergeben wird, Sie durch die Unterkunft führen und eventuelle Fragen beantworten wird. In vielen Fällen werden Sie an einen Schlüsselkasten geleitet, wo Sie die Schlüssel finden können, oder Sie erhalten einen Code, um die Türen elektronisch oder über eine App zu öffnen.

Zahlungsmethoden und Reservierungsgebühren

Um eine Reservierung zu bestätigen ViVi Holiday Homes S.L. (ViVi Homes), Eine nicht erstattungsfähige Reservierungsgebühr ist erforderlich. Diese Gebühr garantiert Ihre Unterkunft und formalisiert Ihre Buchung.

Zahlungsbedingungen

• A 25% nicht erstattungsfähige Reservierungsgebühr Ist sofort nach der Buchung fällig.
• Die Restende 75% Balance Muss per Banküberweisung bezahlt werden mindestens 4 Wochen vor der Anreise.
• Wenn Ihr Anreisetag innerhalb von 4 Wochen, die Voller Mietbetrag Ist sofort bei der Bestätigung fällig.
• Wenn Sie spezielle Zahlungsbedingungen benötigen, kontaktieren Sie uns bitte unter reservations@vivi-homes.com und wir werden unser Bestes tun, um Ihnen zu helfen.

Hinweis: Wenn Sie über eine Drittanbieterplattform buchen (z. B. Airbnb, Booking.com, Vrbo usw.), gelten deren Zahlungs- und Stornierungsbedingungen.

Änderung der Reservierung

Sobald eine Reservierung bestätigt wurde, sind Änderungen in der Regel nicht möglich. Wenn Sie jedoch Ihre Reservierung ändern müssen, kontaktieren Sie uns bitte so schnell wie möglich unter reservations@vivi-homes.com. Wir werden unser Bestes tun, um Ihre Anfrage zu berücksichtigen, vorbehaltlich der Verfügbarkeit und der Machbarkeit.

Stornierungsbedingungen

Stornierungen müssen eingereicht werden schriftlich per E-Mail an resolutions@vivi-homes.com. Die folgenden Stornierungsbedingungen gelten:

• Mehr als 30 Tage vor Ankunft:
  75% des gesamten Buchungssummes werden zurückerstattet.
  Die 25% Euro Gebühr ist nicht erstattungsfähig.
• 15 bis 30 Tage vor Ankunft:
  50% des gesamten Buchungssummes werden zurückerstattet.
  Die übrigen 50% werden als Stornokosten in Rechnung gestellt.
• 14 Tage oder weniger vor Anreise / Nichterscheinen:
  Eine Rückerstattung ist nicht möglich.

Nichtverfügbarkeit und höhere Gewalt

Wenn die reservierte Immobilie aufgrund unvorhergesehener Umstände nicht mehr verfügbar ist, ViVi Homes behält sich das Recht vor, Sie umzulegen. zu einer ähnlichen oder verbesserten Unterkunft ohne zusätzliche Kosten.
Wenn keine geeignete Alternative zur Verfügung steht, Die Reservierung wird storniert und alle gezahlten Beträge (einschließlich der Reservierungsgebühr) werden vollständig erstattet..
Wenn die Stornierung jedoch auf persönlichen Umständen der Gäste beruht, gelten unsere Stornierungsbedingungen wie oben beschrieben.

Zugang zu der Unterkunft / Check-in

Die Check-in- und Check-out-Zeiten können je nach Unterkunft variieren, aber in der Regel ist der Check-in am ersten Tag ab 16:00 Uhr, der in der Reservierungsbestätigung angegeben ist, unabhängig von der Ankunftszeit in Málaga. Wir bemühen uns, Wartezeiten zu reduzieren. In Fällen, in denen die Unterkunft vor dem angegebenen Zeitpunkt verfügbar ist, versuchen wir, Ihnen den frühen Check-in zu ermöglichen. Falls sich Ihre Reisepläne oder die Ankunftszeit in Málaga ändern oder ein unerwarteter Umstand verhindert, dass Sie die Unterkunft zur vereinbarten Zeit erreichen, teilen Sie uns bitte so schnell wie möglich mit, damit wir eine neue Zeit vereinbaren können. Bitte informieren Sie uns bei Ihrer Ankunft am Flughafen von Málaga oder 30 Minuten vor Ihrer Ankunft in der Wohnung, damit wir sicherstellen können, dass wir Sie willkommen heißen können. Wenn Sie Ihre vorgesehene Ansprechperson nicht erreichen können, kontaktieren Sie bitte unsere Notrufnummer: +34 951 128 003.

Contract and Registration

Before your arrival, you must sign a contract with ViVi Homes and provide us with your legal documentation and that of all your companions. This procedure is mandatory for all guests including minors, in accordance with current Spanish legislation. Any guest who refuses to do so will not be granted access to the property without this procedure.

Departure from Accommodation / Check-out

In general, check-out and key return take place before 11:00 AM on the last day indicated in your booking confirmation. Please make sure that all key sets received upon arrival are returned to your contact person. Upon request and subject to availability, the check-out time can be extended. For example, if you need extra time in the apartment due to a late flight, we will do our best to accommodate your request, provided the apartment is not occupied and/or dirty. This service incurs an additional cost.

Cleaning and Bedding

Full cleaning is done before and after the departure of new guests. Weekly cleaning is not included for longer stays, i.e., 2 weeks or longer, but extra cleaning can always be arranged at an additional cost. Thorough final cleaning is included in the price, but we ask our guests to leave the property in tidy conditions, dispose of waste, and clean dirty dishes as a courtesy to our cleaners and future guests. Please note that we provide one large towel (140x70cm) and one medium towel (100x50cm) per person. If you need additional bedding during your stay, we can arrange it for a small supplement.

Special Requests

Our goal is to meet the needs of our guests. Please contact us if you need additional service or a special request. We will do our best to make your stay as enjoyable as possible.

People with Reduced Mobility

A limited number of accommodations in our portfolio have easy access and may be suitable for special needs. If you need more information, please contact us before booking, and we will be happy to assist you.

Number of Guests

The maximum number of guests allowed in an apartment is indicated in the descriptions of each accommodation. For health and safety reasons, it is not allowed to use the accommodation for a greater number of guests than indicated in the reservation confirmation. Non-compliance with this rule may be grounds for termination of the contract by “the Company,” and it reserves the right, if deemed necessary, to expel guests not confirmed in the original reservation.

Behavior

At ViVi Homes, we want our guests to enjoy their stay. We ask everyone to maintain respectful and social behavior, both in the house and with neighbors. Please note that, even though you are on vacation, you will be staying in a private property surrounded by local people. If, for any reason, a complaint, claim, or report is made by neighbors or the competent authority regarding the behavior of one or more guests, you may be asked to leave the property, and there will be no refund. Additionally, any damage or breakage will be deducted from the deposit. Please be aware that most communities in Spain have their own rules that guests must adhere to.

Violation of property rules — including organizing illegal activities — may result in immediate expulsion without refund, in addition to the €250 fine for illegal activities.

In general, we ask that you do not:

• Damage furniture or property.

• Make noise after 9:00 PM in the apartment, on the terrace, or in common areas.

• Disturb neighbors by opening/closing doors, carrying suitcases, etc.

• Hold noisy parties or celebrations in the apartment.

• Organize illegal activities on the premises. (Violation of this rule incurs a fine of €250 due to health and safety risks.)

• Smoke on the property. (Violation of this rule incurs a fine of €250.)

• Bring pets to the property.

• Bring pets without prior authorization and without paying the required pet fee. Doing so will result in a €250 fine due to health and hygiene risks, including potential allergies of property owners.

• Use a charcoal grill.

Please note that:

• The accommodation owner (or ViVi Homes on behalf of the owner) reserves the right to expel guests without a refund if property rules are not followed.
• ViVi Homes is not responsible for theft or accidents on the property.
• ViVi Homes is not responsible if a specific property is not suitable for occupation due to force majeure.
• Some apartments or features may be changed, replaced, or removed at any time without prior notice
• ViVi Homes is not responsible for the closure of amenities, facilities or public areas in the private complexes where our managed houses are located. These complexes are managed by the apartment owners, and these may be closed or rendered out of order due to repairs, maintenance, seasonal use, or other reasons, often without prior notice. While we strive to provide accurate and up-to-date information, we cannot guarantee the availability of such facilities during your stay. Thank you for your understanding.

For further information or assistance, please contact us at:
• Email: reservations@vivi-homes.com
• WhatssApp: +34 986 08 06 73

Pets

Pets are not allowed in our accommodations unless explicitly authorized in writing before arrival.

Bringing pets without prior approval and without paying the applicable pet fee will result in a €250 fine. This is due to hygiene concerns and potential health risks, including allergies of property owners.

If you are traveling with a certified guide dog (e.g., for visual impairment or police dogs), please contact us before booking so that we can find suitable accommodation.

Complaints

If you have any complaints during your stay, please notify us as soon as possible so that we can resolve them immediately. You can notify us of your complaint via resolutions@vivi-homes.com. The company will not accept any complaints made after your stay. We will always do our best to resolve any complaint that may arise as efficiently as possible. Please note that there is an official complaint form from the Andalusian Board available upon request.

Security Deposit

A security deposit is required. The deposit will be refunded upon departure, provided that no anomalies, breakages, or defects are found during the inspection of the property, furniture, appliances, and other elements. If found, they will be deducted from the deposit refund.

The deposit varies from one property to another but generally ranges between €200 and €2,000.

Instead of a traditional security deposit, guests may also be offered the option to purchase a nonrefundable damage waiver that covers accidental damages up to a specified amount. Details of available waivers will be shown during the booking process.

We reserve the right to use all or part of the deposit or damage waiver to cover the cost of repairs or replacements.

Accommodation Changes

In the event of changes to the reserved accommodation due to force majeure, fortuitous events, maintenance issues, etc., the company reserves the right to change the assigned accommodation to another of equivalent or higher level than the one you have booked, with your approval, or proceed to the full or partial refund of the reservation cost.

Responsibility

• ‘The Company’ is not responsible for the loss or misplacement of luggage, thefts, damages, or accidents unrelated to the management of ‘The Company.’ – The guest agrees to make proper use of the rented accommodation, thereby releasing ‘the company’ from any liability; the guest may be responsible for damages intentionally caused or otherwise by improper use of the accommodation.
• ‘The Company’ reserves the right to update any of these terms at any time if the activity of ‘the Company’ requires it.
• The protection of users’ personal data by ViVi Holiday Homes S.L. complies with Organic Law 15/1999 on the Protection of Personal Data. We inform you that your data is kept in the file for which ‘the company’ is responsible, with the purpose of managing the property.
• They are also used, and only if the client has registered, to inform about related services, offers, and marketing campaigns.
• The online reservation of user services is voluntary with the provision of personal data (hereinafter “personal data”), the sole purpose of which is to complete the reservation.
• Data provided by the company’s payment card, in a payment gateway belonging to the bank entity with which this company has signed up for this service or made in a secure environment, in which case ‘the company’ will not know such data.
• Customers can exercise the rights of access, opposition, rectification, and cancellation of data by writing to the company, ViVi Holiday Homes S.L., Calle Almendralejo de Jarales 5, 29649 Sitio de Calahonda (Malaga, Spain). ‘The Company’ guarantees that it has taken appropriate security measures in its facilities, systems, and files. It also guarantees the confidentiality of ‘personal data,’ while revealing to competent authorities the ‘personal data’ and other information in its possession or accessible through its systems and required in accordance with applicable laws and regulations.
• Users of the online reservation system guarantee and, in any case, the truthfulness, accuracy, validity, and authenticity of the ‘personal data’ and undertake to keep ‘the company’ informed.

Applicable Law and Jurisdiction

• These conditions and/or the general conditions are governed by Spanish law.
• ViVi Homes and users, to resolve any dispute that may arise regarding its validity, execution, or termination, total or partial, submit, with express waiver of their own jurisdiction or others that may correspond to them, to the jurisdiction of the courts of the city of Malaga.
• This contract constitutes the entire and complete agreement between ViVi Holiday Homes S.L. and the user, replacing all previous commitments, statements, or agreements, written or verbal, that may have existed previously between them.

Qualitätspolitik
At ViVi Holiday Homes S.L., founded in 2020 as a family project in Málaga, we
have grown while staying true to our original purpose: offering every guest the chance
to experience the city as if it were their own home, and giving every property owner peace of
mind through professional and personal management.
Our mission is to combine local hospitality with efficient management, creating memorable
experiences for travelers and sustainable value for property owners and other stakeholders.
To achieve this, we maintain a Quality Management System aligned with ISO 9001:2015,
rigorously complying with applicable legislation and continuously improving our processes.
Our Quality Policy is guided by the following commitments:
• Authentic experiences – Every guest should feel like a true malagueño, enjoying
personalized and attentive service.
• Trust for property owners – We simplify the management of their homes, ensuring
profitability, regulatory compliance, and transparent communication.
• Team culture – We foster a professional, collaborative, and close working
environment where kindness and responsibility guide every decision.
• Continuous improvement – We learn from every experience, embracing new
technologies and trends to deliver an ever more agile and efficient service.
• Commitment to Málaga and its environment – We act with respect for our city and the
environment, promoting sustainable tourism that benefits the local community.
• Open communication – We maintain honest and clear dialogue with guests, owners,
employees, and partners, building relationships based on trust.
Our main objective is that both guests and property owners see ViVi Holiday Homes as a
reliable, approachable, and flexible partner, turning every stay and every management task
into a seamless experience.
This policy provides the framework for defining and reviewing our quality objectives and is
reviewed periodically to ensure its continued validity and effectiveness.
Date: 25-09-2025
© ViVi Holiday Homes S.L.

Ger Cuppen, Jeroen Visser, Stan Cuppen

Company Information

VIVI HOLIDAY HOMES SL

B93728483
Calle Almendralejo de Jarales 5, 29649 Sitio de Calahonda (Málaga) España
+34 95 11 28 003
info@vivi-homes.com
© ViVi Holiday Homes S.L. 2025