Quality Policy

At ViVi Holiday Homes S.L., founded in 2020 as a family project in Málaga, we have grown while staying true to our original purpose: offering every guest the chance to experience the city as if it were their own home, and giving every property owner peace of mind through professional and personal management.

Our mission is to combine local hospitality with efficient management, creating memorable experiences for travelers and sustainable value for property owners and other stakeholders.

To achieve this, we maintain a Quality Management System aligned with ISO 9001:2015, rigorously complying with applicable legislation and continuously improving our processes.

Our Quality Policy is guided by the following commitments:

• Authentic experiences – Every guest should feel like a true malagueño, enjoying personalized and attentive service.
• Trust for property owners – We simplify the management of their homes, ensuring profitability, regulatory compliance, and transparent communication.
• Team culture – We foster a professional, collaborative, and close working environment where kindness and responsibility guide every decision.
• Continuous improvement – We learn from every experience, embracing new technologies and trends to deliver an ever more agile and efficient service.
• Commitment to Málaga and its environment – We act with respect for our city and the environment, promoting sustainable tourism that benefits the local community.
• Open communication – We maintain honest and clear dialogue with guests, owners, employees, and partners, building relationships based on trust.

Our main objective is that both guests and property owners see ViVi Holiday Homes as a reliable, approachable, and flexible partner, turning every stay and every management task into a seamless experience.

This policy provides the framework for defining and reviewing our quality objectives and is reviewed periodically to ensure its continued validity and effectiveness.

Date: 25-09-2025 ViVi Holiday Homes S.L. Ger Cuppen, Jeroen Visser, Stan Cuppen